The response used to be very good, sadly it has declined and is now poor with a massive amount of room for improvement. Currently there is no reason for us to stay with you and we are actively seeking new accountants. – How would you describe our performance overall?

• 2/10 – How well did we communicate with you?
• 4/10 – How easy were we to deal with?
• 1/10 – How satisfied were you with the quality of the service we provided?
• 0/10 – How likely is it that you would recommend us to a friend or colleague?