Overall I am really pleased, there have been a few unexpected niggles hence the 8 but I guess that's to be expected in a new relationship. If someone came along and said they would take you away I would definitely say no! – How would you describe our performance overall?

• 10/10 – How well did we communicate with you?
• 8/10 – How easy were we to deal with?
• 8/10 – How satisfied were you with the quality of the service we provided?
• 8/10 – How likely is it that you would recommend us to a friend or colleague?