I was satisfied with the work done and the price charged But my observation is that there was a lack of response to emails which I found frustrating a consequently the low score on Question 1 – How would you describe our performance overall?

• 5/10 – How well did we communicate with you?
• 10/10 – How easy were we to deal with?
• 10/10 – How satisfied were you with the quality of the service we provided?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?