Generally good if Wayne is involved otherwise not proactive and as smaller client not felt like I’ve got support unless I chase for it or work with Wayne. – How would you describe our performance overall?

• 3/10 – How well did we communicate with you?
• 5/10 – How easy were we to deal with?
• 8/10 – How satisfied were you with the quality of the service we provided?
• 6/10 – How likely is it that you would recommend us to a friend or colleague?