Has declined over the last few years, before and during lockdown. Communication particularly has been poor and even simple queries take a lot of chasing to answer – How would you describe our performance overall?
- 4/10 – How well did we communicate with you?
- 6/10 – How easy were we to deal with?
- 6/10 – How satisfied were you with the quality of the service we provided?
- 0/10 – How likely is it that you would recommend us to a friend or colleague?
Louise Gardner – 05 Mar 21