RS Partnership reviews and feedback - independently hosted by CustomerSure

Great to have this professional service & advice in our village – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Maria Sherriff – 15 Aug 19 – Add public reply

Excellent reliable and prompt service – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Geoffrey Schoon – 10 Aug 19 – Add public reply

Great team, good response times, pleasure to deal with – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Michel Nangia – 09 Aug 19 – Add public reply

8/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
9/10 – How satisfied were you with the quality of the service we provided?
9/10 – How likely is it that you would recommend us to a friend or colleague?

David Howe – 04 Aug 19 – Add public reply

Excellent – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

David Bennett – 02 Aug 19 – Add public reply

Generally good if Wayne is involved otherwise not proactive and as smaller client not felt like I’ve got support unless I chase for it or work with Wayne. – How would you describe our performance overall?

3/10 – How well did we communicate with you?
5/10 – How easy were we to deal with?
8/10 – How satisfied were you with the quality of the service we provided?
6/10 – How likely is it that you would recommend us to a friend or colleague?

Helen Howe – 31 Jul 19 – Add public reply

Very friendly and professional. – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Dan Austen – 31 Jul 19 – Add public reply

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Eddy Blyth – 30 Jul 19 – Add public reply

We have been using your firm for a number of years & have been very satisfied with the service we have received. – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

stephen conley – 30 Jul 19 – Add public reply

8/10 – How well did we communicate with you?
8/10 – How easy were we to deal with?
8/10 – How satisfied were you with the quality of the service we provided?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Adrian Ward – 30 Jul 19 – Add public reply

Very friendly and efficent! – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Dan Austen – 13 May 19 – Add public reply

9/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
9/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Graham Wilson – 15 Apr 19 – Add public reply

Very pleased, this is the first time I've needed to use an accountant and you've been very helpful every step of the way – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Steve Woodward – 25 Mar 19 – Add public reply

Approachable, professional and friendly team who are always happy to help. – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Michelle Robbins – 18 Mar 19 – Add public reply

Very professional when communicating. – How would you describe our performance overall?

5/10 – How well did we communicate with you?
7/10 – How easy were we to deal with?
5/10 – How satisfied were you with the quality of the service we provided?
7/10 – How likely is it that you would recommend us to a friend or colleague?

Ruth – 17 Mar 19 – Add public reply

Very good and professional – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Basil Moore – 14 Mar 19 – Add public reply

I find dealing with RS Partnership to be friendly helpful and also professional. I have trust my dealings with you. – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Brad Strachsn – 14 Mar 19 – Add public reply

4x10's says it all – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Michael Maisey – 14 Mar 19 – Add public reply

Certain aspects very good ,the managing of PAYE and salary is very excellent as was VAT organisation of what I owed , the move to Xero was easy but previously using my old system with a definite company contact I was told if my monthly expenses were good - these were sent in every month - since xero I don’t know if what I’m doing is correct and I don’t know how to manipulate the system to calculate my monthly expenses - consequently this has meant apart from taking photo’s of receipts I am still working in the way I used to creating a spread sheet from my receipts and mileage – How would you describe our performance overall?

8/10 – How well did we communicate with you?
6/10 – How easy were we to deal with?
7/10 – How satisfied were you with the quality of the service we provided?
6/10 – How likely is it that you would recommend us to a friend or colleague?

S Hardy – 14 Mar 19 – Add public reply

Very understanding of my needs and quick with answers to queries – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Tony Savage – 14 Mar 19 – Add public reply

excellent always available for advice – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

John Beer – 14 Mar 19 – Add public reply

I have always had a good response to my questions and a good relationship with all the staff l have been in touch with over many years. – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Bob Tompkins – 14 Mar 19 – Add public reply

9/10 – How well did we communicate with you?
9/10 – How easy were we to deal with?
9/10 – How satisfied were you with the quality of the service we provided?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Mr P Manning – 14 Mar 19 – Add public reply

Very polite and professional, nothing was too much trouble. Very approachable – How would you describe our performance overall?

9/10 – How well did we communicate with you?
9/10 – How easy were we to deal with?
9/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

J Miller – 01 Mar 19 – Add public reply

I am very happy with our accountancy services. Rose is lovely to deal with, and we always enjoy our annual visits from Wayne – How would you describe our performance overall?

8/10 – How well did we communicate with you?
8/10 – How easy were we to deal with?
8/10 – How satisfied were you with the quality of the service we provided?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Karry Omer – 01 Mar 19 – Add public reply

Very efficient – How would you describe our performance overall?

9/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Dan Beal – 04 Feb 19 – Add public reply

Excellent service and very helpful when dealing with HMRC. Many thanks – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Clarkson Renovations – 04 Feb 19 – Add public reply

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Adam Flack – 01 Feb 19 – Add public reply

very happy – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

gary herberson – 01 Feb 19 – Add public reply

We have had several recent queries along with Year End accounts all of which R S Partnership have assist in with their usual helpful and professional service. – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Janet Smith – 01 Feb 19 – Add public reply

Really happy with everything provided. Cannot fault a single thing and have already recommended to a friend who also seems very happy, as well as recommending to others too. – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Linda Taylor – 19 Jan 19 – Add public reply

9/10 – How well did we communicate with you?
9/10 – How easy were we to deal with?
9/10 – How satisfied were you with the quality of the service we provided?
9/10 – How likely is it that you would recommend us to a friend or colleague?

John – 15 Dec 18 – Add public reply

Very professional – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Graham Ottaway – 06 Dec 18 – Add public reply

Very professional – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Graham Ottaway – 06 Dec 18 – Add public reply

Very good – How would you describe our performance overall?

8/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
9/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Clive Godsave – 06 Dec 18 – Add public reply

Good all round accountancy – How would you describe our performance overall?

8/10 – How well did we communicate with you?
9/10 – How easy were we to deal with?
9/10 – How satisfied were you with the quality of the service we provided?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Jennifer Perry – 06 Dec 18 – Add public reply

Reliable and efficient – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Sara – 06 Dec 18 – Add public reply

I was satisfied with the work done and the price charged But my observation is that there was a lack of response to emails which I found frustrating a consequently the low score on Question 1 – How would you describe our performance overall?

5/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Nuala Shepley – 06 Dec 18 – Add public reply

Excellent, and use of technology and turnaround times really good. – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Rob – 06 Dec 18 – Add public reply

Innovative, efficient and professional – How would you describe our performance overall?

4/10 – How well did we communicate with you?
7/10 – How easy were we to deal with?
8/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Mel Henson – 08 Nov 18 – Add public reply

Very friendly and efficient. – How would you describe our performance overall?

9/10 – How well did we communicate with you?
9/10 – How easy were we to deal with?
9/10 – How satisfied were you with the quality of the service we provided?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Valerie Blackwell – 08 Nov 18 – Add public reply

Over the last few months we have been very happy with the work and responsiveness of Chris Drinkwater – How would you describe our performance overall?

8/10 – How well did we communicate with you?
9/10 – How easy were we to deal with?
9/10 – How satisfied were you with the quality of the service we provided?
9/10 – How likely is it that you would recommend us to a friend or colleague?

ricky gibbs – 08 Nov 18 – Add public reply

Once again excellent service and advice from David – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Barrie Tonkin – 08 Nov 18 – Add public reply

I am extremely satisfied with the service I have received. I have found that they have always provided a prompt and professional service. – How would you describe our performance overall?

10/10 – How well did we communicate with you?
10/10 – How easy were we to deal with?
10/10 – How satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Clifford Collis – 08 Nov 18 – Add public reply

Very efficient and personable service. Friendly and knowledgeable staff. Very speedy response to any query both by email and telephone. – How would you describe our performance overall?