Professional, friendly, approachable and responsive. Thank you David Carman for your invaluable help guiding me through yet another unusual year and explaining in laymans' terms the complicated tax forms. Thank you to Emma for always being so cheerful and helpful. – How would you describe our performance overall?

• 10/10 – How well did we communicate with you?
• 10/10 – How easy were we to deal with?
• 10/10 – How satisfied were you with the quality of the service we provided?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?