Good, but were slow to complete our end of year accounts, which caused us a bit of anxiety and was disappointing – How would you describe our performance overall?

• 7/10 – How well did we communicate with you?
• 7/10 – How easy were we to deal with?
• 7/10 – How satisfied were you with the quality of the service we provided?
• 7/10 – How likely is it that you would recommend us to a friend or colleague?